Identity resolution
Works out which customer an inbound message belongs to, and says confirmed, likely, uncertain or not found rather than guessing.
i23 Intelligence
AI that does the preparation, not the deciding.
i23 Intelligence sits inside the workflow rather than beside it. It reads what comes in, works out what it means, prepares the work — and then waits for a person.
Live in the productEvery consequential action requires human approval.
The loop
Understand, prepare, propose, approve, act, record.
The same governed sequence runs behind every assisted action in the product. There is no second, ungoverned path.
- Message arrives
- Who is this
- What do they want
- Prepare the work
- Human approves
- Act and record
Capabilities
Intelligence where the work already happens.
Intent understanding
Turns a free-text request into structure: what is being asked, how urgent it is, and what it relates to.
Work preparation
Assembles the context, records and draft response needed so a person can decide quickly.
Prioritised operations
Ranks the day by what is due, what is slipping and what is at risk, instead of listing records alphabetically.
Communication drafting
Drafts replies in your agency's voice, with the grounds shown, for approval before anything is sent.
Business Brain
A governed memory of how your agency operates, answering questions from evidence in your own workspace.
Follow-up tracking
Notices commitments made to customers and keeps them visible until they are resolved.
Learning from correction
A human correction outranks an inference and is retained, so the same mistake is not repeated.
Licensed-work routing
Recognises quoting, binding, endorsement and claims decisions and hands them to a licensed person.
Human approval
Intelligence with humans in control.
Insurance decisions require judgement, accountability and a licence. i23 supports the people making those decisions and never substitutes for them.
01
Signal surfaced
The platform highlights relevant information.
02
Human review
Your team applies judgment and expertise.
03
Approved action
The record updates with a clear audit trail.
Why the foundation matters
Intelligence needs a connected record model.
Submissions, carriers and appetite, quotes, policies, renewals, claims and interactions reference each other. That connected model is what lets i23 answer from evidence instead of improvising.
Read more about Customer 360 and how your data is isolated.